This October, BRG Phones Plus will celebrate 24 years in business. The company got its start in 1984, when David Aubin and a small group of technical experts from South Central Bell were downsized following the large conglomerate’s divestiture. Aubin and his team decided the main focus of their new business would be to tend to local consumers who’d gotten lost in the shuffle, and who were looking for a Baton Rouge-based communications company that could respond to their individual needs quickly
and efficiently.




“Our philosophy is that we are not focused on making millions of dollars,” says Aubin, president of BRG Phones Plus. “We focus on our customers.”

The company now provides telephone installations, computer networking and commercial wiring to small and mid-sized businesses. Working with its sister company, Turn Key Solutions, BRG Phones Plus is also able to offer customers a vast array of IT solutions. BRG Phones Plus is an authorized dealer of NEC, a market leader that provides a variety of communications platforms to suit clients.


From the start, Aubin and his team knew that great customer service would help BRG Phones Plus stand out in an industry that was undergoing a shift away from individualized client care. Staying focused on clients and combining high tech with high touch, he sensed, would also leave them feeling honest at the end of the day, knowing they had done their best to take care of the businesses that relied on BRG Phones.

"We have integrity and our clients trust us,” Aubin says. “It didn’t take long to start picking up more customers.”

Looking back, Aubin and his wife, Suzanne, who joined BRG Phones in 1997 to head up the company’s sales division following a successful career at LSU as assistant to the dean of College of Basic Sciences, says that they owe everything they are today to their customers. “That’s really the reason why we’re in business after 20 years,” says Suzanne Aubin.

Combining old-fashioned, hands-on service with 21st century technology has paid off for BRG Phones Plus. The company focuses on long term relationships with clients over short-term revenue spikes.